Chase is undertaking an exciting digital transformation agenda that builds on the success of current mobile and web service offerings. Chase invests in innovative ways to deepen customer engagement via digital channels. Chase strives to be the undisputed leader in digital financial services and payments to enable delivery of highly personalized & real-time experiences that customers expect.

The Product Agility Tools team is developing the next generation of integrated solutions that give agile product teams actionable insights into the health and performance of their product. We're a cross-functional & tight-knit group that prides itself on delivering best-in-class customer experiences.

As a Product Associate, you will be supporting the Area Product Owner in all facets of the development lifecycle including feature ideation, requirements gathering/refinement, backlog management, and pre/post-production testing.

For this role, candidates must be able to physically work in either our New York, NY or Wilmington, DE offices 3 days a week and remotely from home 2 days per week. The specific schedule will be determined and communicated by direct management.

Job Responsibilities:

• Integrate data analytics, user experience research, competitor/market analysis, and business goals to help drive creation and prioritization of product initiatives
• Active backlog management, iteration planning, and elaboration of the user stories
• Continuous user acceptance testing of features/functionality ensuring the definition of done is met prior to release
• Active participation in scrum team cadences in partnership with the agility lead (e.g., sprint retrospectives, sprint reviews, daily scrums)
• Collaborate with customer success and UX research teams to understand customer experience pain points leading to the ideation & development of new or enhanced features
• Analysis of product data to understand trends, help drive improvements to line of business agile practices & guidelines, and improve trust and reliance

Required Qualifications, Skills and Capabilities

• Bachelor's degree or 4+ years of related product management experience
• Demonstrable experience authoring business requirements, defining user stories and execution, and an ability to bring together cross-functional teams within an Agile development framework to accomplish product goals
• Ability to think strategically, innovate and clearly communicate complex ideas
• Demonstrated ability to manage tight delivery timelines with calmness and composure under pressure
• Excellent interpersonal and communication skills, both written and verbal
• Proficiency with product management tools (e.g., Jira, Confluence, Adobe Analytics, Figma) and MS Office (e.g., PowerPoint, Excel)

Preferred Qualifications, Skills and Capabilities

• Strong problem-solving skills and ownership mindset
• Commitment and self-motivation suitable to a start-up team in a large organization
• Ability to work effectively with multiple stakeholders & process owners across lines of business in a rapidly changing environment

#LI-HYBRID

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
New York,NY $93,100.00 - $129,000.00 / year