About the Opportunity:
Discova is looking for an In-destination Experience Host to join the team in Liberia, Costa Rica. As a member of Discova, you will be a part of a passionate sales team of ID Hosts who are committed to consistently delivering an excellent customer experience and take pride in being the face of Discova.
We are looking for someone who is self-driven and strong in sales skills to introduce company products to potential customers and close sales. The ID Hosts responsibilities include researching competing products, identifying opportunities to increase sales, and assisting in developing and executing sales plans. You should also be able to answer customers’ questions regarding product pricing, availability, features, and benefits.
Key Responsibilities:
Represent Discova and welcome guests within 24h of arrival, occasionally including at the airport
Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventive measures
Establish and maintain relationships with local hoteliers, excursion agents and travel companies
Service all customer enquiries professionally and efficiently within expected business turnaround time
Offer every customer tours and other activities with preferred suppliers or Discova branded products
Prepare and execute monthly sales plan.
Assist in training and support of new IDS Hosts.
Ensure you maintain up to date with product knowledge and understand Discova offerings alongside other upskilling training.
The Essentials:
Bachelor degree or a degree in tourism and hospitality is preferred.
Minimum 1 year experience in a sales team in the tourism industry.
Fluent in both written and spoken English is required
The Skills and Attributes:
Outstanding results-oriented sales skills with a strong customer care focus.
Excellent organizational skills with the ability to be flexible
Excellent communicator to a diverse range of people and across cultures (customers, suppliers, team members, leaders).
High attention to detail
Solution focused and able to demonstrate excellent problem-solving skills
Able to work independently and within a team assisting team members to help everyone achieve results.
Willing to travel on business when required.
Proficient with Microsoft Office applications and Discova’s systems would be an advantage.
About Us
The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands. The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.
Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.
Get in touch now and Discova a world of possibilities!
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