Job Description
Department: Ground Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Pay & Benefits:
Competitive market salary from $102,500 per year to $113,900 per year depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit***
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
Job Summary
Southwest firmly believes that our People are our greatest asset, and Leaders within the Company support our People by ensuring all have equal opportunities for learning and personal growth. The Manager Provisioning delivers on that Purpose by managing and supporting Provisioning Agents and Supervisors at our Oakland (OAK) Station to ensure high-quality service and on-time performance for our Custo mers . The Manager Provisioning is a strong communicator that can multi-task in a fast-paced environment while leading and motivating a Team.
A dditional details :
A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
Provides friendly service to and maintains positive relationships with all internal and external Customers
Works in a cooperative spirit to ensure the success of our Company
Provides effective leadership of local operation to assure high quality service and on time performance to Southwest Airlines Customers
Assures proper administration of labor contracts or agreements, emphasizing minimal labor disputes
Administers programs to develop employee talents
Selects, trains, and evaluates Provisioning Agents and Supervisory personnel
Maintains effective control of Company resources, monitors expenditures, and accomplishes goals established locally and system-wide
Monitors the quality, quantity and procurement of provisioning supply purchases
Maintains a safe working environment and institutes programs designated to help reduce accidents and injuries
Coordinates the distribution of all necessary provisioning supplies to non-provisioning stations and provides those station personnel with adequate training and support for the provisioning functions
May perform SIDA signatory responsibilities as assigned
May perform other job duties as directed by Employee's Leader, including special projects
Knowledge, Skills, and Abilities
Ability to work well with others as part of a Team
Possess good written and oral communications, effective leadership style, problem solving and good employee relations
Must be aware of hazardous situations and be able to handle emergencies, as needed
Ability to understand and administer all regulations including federal, security and FDA
Ability to work under tight time constraints
Ability to effectively communicate verbally by telephone, radio, face-to-face, and public address systems
Demonstrate the ability to Lead and Motivate
Ability to type and/or use a computer keyboard with sufficient speed to meet demands of job
Ability to meet the public and work well under stressful situations
Proficient in several computer software packages including Microsoft Office products and operational tools
Must possess strong organizational skills and attention to detail
Must have a understanding of airlines and cross-departmental and Ground Ops functions Knowledge of collective bargaining agreements
Education
Required: High School Diploma or GED
Preferred: College degree or equivalent work experience
Preferred: Graduate of the Southwest Airlines MIT program
Experience
Required: Knowledge of airline flight line and/or airline provisioning experience
Preferred: Management experience in Provisioning
Licensing/Certification
Required: a valid U.S. driver's license
Must be able to obtain a Security Identification Display Area (SIDA) badge and meet all local airport requirements
May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
Physical Abilities
Ability to perform physical activities such as lifting (50lbs.), standing, sitting, driving, pulling, pushing, squatting, hearing, climbing, walking, kneeling, reaching, crawling, writing, and speaking
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Extended work hours and travel may be required
- Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan’s vesting schedule and applicable
IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at
the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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