Instructor Job at Tesla, Waco, TX

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Job Description

What to Expect

The SSD Instructor Trainee role is a temporary 6-month assignment in the START/Service Training Team, reporting to Manager, START Program. This is a Full-Time role working a minimum of 40 hours per week. This position will be located in Waco, TX. The SSD Instructor Trainee is responsible for supporting the lead instructor on the day-to-day relationship with our local SSD leaders, all aspects of the academic experience, and ensuring participants are effectively equipped and managed to take their place as Service Technicians & Sale Associates in a Tesla Center. The SSD Instructor Trainee role requires someone with a strong desire for leadership, teamwork, and people development. Individuals must be creative, proactive, organized, flexible, results-oriented, and have a passion for teaching others about electric vehicles. Must have outstanding communication and organizational skills while demonstrating a positive and professional demeanor.

What You’ll Do

(Technical Training & START) • Partner with START Instructors to identify, recruit, onboard, and train START program participants. • Travel “AS NEEDED” with Technical Trainers regionally to facilitate training up to 50% of the time. • Assist instructors with managing up to 15 Service & START technicians with the highest level of professionalism to deliver the best quality Technical Training possible. • Apply learned teaching style to instructional course facilitation. • Make 5-6 recommendations for opportunities for growth in instruction or assignment. • Provide ongoing coaching and support to Service & START technicians as well as document coaching moments as an assistant. • Provide support as an administrative assistance: document feedback, input grades, assign homework. • Serve as functioning member of the Tesla SSD Training Organization. • Partner with Service Leads to validate skill and expertise of service employees. • Maintain expert knowledge of: methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles. • Maintain expert knowledge of problem solving and customer experience as applied within the Tesla Service environment. • Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Tesla’s objectives. • Manage the operations of the training location including, but not limited to: inventory vehicle maintenance and tooling/equipment maintenance, location set-up, scheduling, communications, safety, etc.

What You’ll Bring
• Participants must be a minimum of an S3 service technician level. Mastery completions are preferred but not required. • Degree or Certificate from a University program in Automotive Technology or the equivalent in experience and evidence of exceptional ability. • Demonstrated ability to collaborate and serve as partner to academic institutions. • Demonstrated ability to both teach and coach as a means to facilitate others’ learning. • Teaching, people management, and Tesla Technician experience strongly preferred. • Ability to work remotely, with little day-to-day supervision. • Demonstrated ability to lead complex problem-solving activities and initiatives. • Strong automotive system repair knowledge and training experience. • Ability to read and interpret mechanical drawings and electrical schematics. • Ability to be proactive, flexible, confident, professional, self-motivated and self-directed in a fast-paced environment. • Experience with environmental and safety requirements a plus. • Excellent verbal and written communication skills, and demonstrated confidence and professionalism in working in a customer-facing role. • Highly skilled with common workplace and database software (PowerPoint, Excel, Word, Outlook). • Attention to detail a must. • Must have a valid Driver’s License.

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