Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, Goldin, and the Long Beach Expo collectibles trade show.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.

We're looking for a Customer Relations Processor to join our PSA Customer Relations team. Focusing on processing and coordinating customer concerns through the Customer Resource Center. The ideal candidate will possess strong problem-solving skills, strong attention to detail, excellent communication skills with at least 2 years of administrative experience withing a customer service environment.

You'll report to the Customer Relations Manager and work from our Santa Ana, CA headquarters.

What You'll Do:

• Processing all forms and requests from resolutions i.e. Credit Memos and processing vouchers
• Completing all forms for Claims and imaging all damage reviews
• Distributing orders from CRC, processing the paperwork for CRC Damage Reviews
• Assisting in tracking resolutions in a timely manner through Operations
• Contacting other departments for resolutions to Claims/CRC
• Supporting with CRC Requests
• Updates all spreadsheets for the CRC and Claims
• Manages Voucher Book

Who You Are:

• Ability to multi-task, problem-solve
• Familiarity with PSA standards, values, services, and procedures;
• Ability to understand and relay company policies and procedures in-person and by email, phone and chat;
• Clear and professional oral and written communication skills in both positive or negative situations;
• Ability to diffuse conflict, maintain confidentiality, listen to others without interrupting, keep emotions under control, remain open to ideas and try new things

Hourly Range: The hourly range for this position is $17-$21. Entry level operations positions generally start at an hourly rate of $17. Actual compensation in this range will be based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All full-time employees are eligible for paid vacation9
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States.