SeKON is looking for a Business Analyst with Technical Writing experience to join our talented and innovative team supporting the Centers for Disease Control and Prevention (CDC). Due to COVID-19, this role will be 100% remote for the foreseeable future. CDC increases the health security of our nation. As the nation’s health protection agency, CDC saves lives and protects people from health threats. To accomplish this mission, CDC conducts critical science and provides health information that protects our nation against expensive and dangerous health threats and responds when these arise.

With over 25 years of mission-focused success, SeKON delivers cultural, operational, and technical transformation to support federal government customers including the National Institutes of Health (NIH), Substance Abuse and Mental Health Services Administration (SAMHSA), the Centers for Disease Control (CDC), Centers for Medicare and Medicaid Services (CMS) and Defense Health Agency (DHA). Our vision is “Better Health Through Innovation and Digital Transformation.”

RESPONSIBILITIES:

• Provide technical writing and documentation for software applications to include user guides, training material, release notes, technical guides, and EPLC documentation.
• Technical Writer will write, rewrite and/or edit technical documents such as technical procedure manuals, user manuals, programming manuals, service manuals, operational specifications, and related technical publications to communicate clearly and effectively technical specifications and instructions to a wide range of audiences.
• Acquires subject knowledge by interviewing product developers, observing performance of production methods, referring to technical specifications, blueprints, engineering illustrations, and using the software.
• Oversees preparation of illustrative materials, selecting screen shots, drawings, sketches, diagrams, and charts. Conducts quality review of materials.
• Provide frequent ad hoc participation in meetings to support contract tasks.
• Will test new releases of software to update user guides and develop training and release notes.

REQUIREMENTS:

• Eligibility for Public Trust Clearance
• Bachelor’s degree in English, journalism, communication, information technology or a related field.
• 5+ years of extensive experience in writing and editing user documents, including user guides, training documents, FAQs, “cheat sheets” related to health IT applications.
• Experience with developing 508-compliant documentation is required.
• Mastery of English grammar, sentence syntax and formatting. Able to provide corrections and suggestions in reference to grammar, spelling, document flow, punctuation, and usage following CDC writing style guidelines.
• Ability to meet weekly deadlines and have flexibility in schedule to accommodate drafting content and additional edits for the CDC client.
• Experience working with a software development team supporting documentation and testing.
• Excellent writing skills, as well as the ability to communicate and collaborate effectively.

DESIRED:

• Experience using Robohelp or other tools used to create online help guides.
• Knowledge of complementary and integrative health-related topics
• Knowledge of plain language writing principles
• Experience in translating scientific information into clear language/plain language for the general population, public health community, healthcare providers, and consumer audiences.