Job Summary

The Teller is responsible for providing exceptional white glove customer service in relation to processing deposits, withdrawals, transfers, and other operational transactions in accordance with established policies and procedures. The Teller shall also be responsible for balancing the daily transactions, scanning and providing security for the assigned cash and transaction documentation.

Essential Duties

• Process a high volume of various teller transactions such as deposits, cash checks, cash withdrawals, cash advances, Bank Card payments, loan payments, safe deposit payments, issuance and negotiation of monetary instruments, and Savings Bonds redemption
• Receive checks and cash for deposit, examine checks for negotiability and proper endorsements, verify pertinent customer and account information such as dates, bank names, identification of the persons receiving payments, legality of the documents, check accuracy of deposit slips, verify written and other numerical amounts agree, verify that accounts have sufficient funds, prepare and verify monetary instruments
• Identify transactions with potential fraud or suspected Elder Abuse and notify Branch Management.
• Review customers’ accounts and answer customers’ questions both in person and via telephone pertaining to account activity and perform customer research
• Count currency, coins and checks received by hand, Teller Cash Recycler, or using currency-counting machine, and prepare them for deposit or shipment
• Maintain accurate transactional journals by correctly listing all incoming and outgoing cash by denomination, utilize proper transaction functions
• Enter customer transaction into computer to record transactions and issue computer-generated receipts
• Balance currency, coin and checks in cash drawers at end of shift, and calculate daily transactions using computer, calculator machines, and transactional journals, electronic or manual, must be accurate in accordance with teller procedures
• Identify transaction mistakes when debit or credits do not balance and arrange monies received in cash boxes and coin dispensers according to denomination
• Explain, promote or sell consumer & business products and services
• Adhere to cash pay limits
• Comply with federal, state and internal regulations
• Comply with bank security guidelines and procedures

Teller Levels & Classifications

The teller position has multiple levels, and each level is defined in the Teller Classifications document. The Teller Classifications document will include additional essential duties and required knowledge and skills for each level.

Required Knowledge

Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department. Completes compliance and other technical training workshops as assigned.

Basic Knowledge, Skills and Abilities

• Clear understanding of the English Language (Spoken & Written)
• Basic Mathematics Skills
• Customer Service Skills
• Critical Thinking, Judgment & Problem Solving Skills
• Ability to actively listen & learn
• Ability to use oral communication techniques to sell products or services
• Ability to respectfully communicate with Supervisors and Co-workers
• Ability to effectively deal with unpleasant, angry or discourteous people

Equipment Operated

• Desk Top Computers
• Currency Machines
• Teller Cash Recyclers
• Scanners
• Standard Office Equipment (copiers, fax machines)

Physical Requirements & Work Environment

• Requires repetitive movement
• Requires standing and/or sitting for prolong periods of time
• Requires lifting up 40lb
• Requires using hands to handle, control or feel objects
• Office setting w/controlled temperature

Education and Experience:

• High School Diploma or equivalent required
• Preferred candidate will have at least 6 months or more teller experience within the past three years

Additional Requirements:

• Professional business attire
• Ability to travel to various bank locations as needed
• Saturday hours are required to meet bank needs regardless of primary location business hours

This job description is not intended to be all-inclusive, and employees will also perform other duties as assigned by management as required.

Farmers and Merchants Bank of Long Beach reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.