Who We Are
At Oncourse Home Solutions (OHS), we are a people-centric organization. We do what is right for our people so they can do their best when serving our 1.4+ million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
We’re innovators, dreamers, problem solvers, and community leaders. Our passion for empowering customers to confidently run their households is what drives us. When our clients need help with home maintenance, repair, or coverage, we’re there. This is what it means to be an Oncourse Super. Supers get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that we’re in this together, to stay on course. That’s what it means to lead like a Super.
As a leader in the U.S., providing home warranty and home repair services, operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We partner with cities, utilities, insurance providers, retailers, financial service companies and member associations to help them maintain and protect their customers’ most important asset — their home.
We are proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. OHS is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.
Primary Role
As a Digital Solutions Senior Business Analyst, you will be part of a rapidly growing technology team at Oncourse Home Solutions. You will play a critical part in supporting both ongoing and new IT initiatives for our digital channels that drive business growth and will have the opportunity to collaborate with members across many functional areas. Our team driven atmosphere and strong leadership provides continued opportunities for growth and progression throughout OHS and the Technology team.
Leveraging foundational business analysis skills you will support the ongoing improvement of our web experience as well as complex, high-profile digital projects, with several business departments, and provide guidance to fellow business analysts.
To be successful, you must be highly motivated a self-starter who is technical, analytical, and capable of driving digital solutions from concept to reality.
Key Accountabilities
- Translate business strategies and objectives into business requirements.
- Provide traceability of business requirements to IT solutions and ensure system testing encompasses existing capabilities of the solution as well as future function point requirements.
- Facilitate working sessions to elicit requirements from stakeholders and team-members.
- Collaborate with stakeholders and team members to translate business strategies and objectives into epic stories and user stories.
- Manage the product backlog and roadmap.
- Analyze, design, and document “as is” and “to be” business processes.
- Ensures development community has a clear and complete understanding of the requirements.
- Support the business in conducting and facilitating final acceptance tests for solutions with the user community, including development of UAT test scenarios and test scripts.
- Develops, delivers and evaluates training and supplemental materials. Partners with business and IT to manage scope with each release.
Education: Bachelor's Degree in Digital Communications, Business, Computer Science, Mathematics, Economics, or related technical field.
Skills
- Ability to clearly define detailed business and technical requirements that ensure all parties share a common vision of the project s scope and functionality.
- Ability to interpret and manipulate data sets and perform basic calculations.
- Support the development of work plans that include.
- clear roles, responsibilities and expectations for junior team members and developers to execute on their work.
- Strong critical thinking and problem-solving skills, with an ability to ask critical questions to proactively identify potential problems as well as paths towards resolution.
- Excellent time management skills, including a strong aptitude to balance and prioritize multiple projects in a fast-paced work environment.
- Ability to work within budgets and timeframes to help maintain client satisfaction, quality of work and profitability.
- Ability to simplify and present technical, complex concepts to non-technical business partners.
- Ability to follow process and procedure to perform tasks autonomously, while remaining coordinated with a broader team and supporting the growth of junior team members
- Strong investigative, analytical skills
- Excellent communicator
Knowledge
- You are familiar with UX/UI best practices (particularly in ecommerce or subscription models)
- You are familiar with concepts such as user-centric design, personas, user research and common tools and methods.
- You understand website architecture and aesthetics.
- You have a firm understanding of relational databases, database structures and design, and data management.
- You have a moderate SQL knowledge.
Experience
- 5+ years of prior experience as a Business Analyst
- Bachelor's Degree in Digital Communications, Business, Computer Science, Mathematics, Economics, or related technical field.
- Experience/curiosity about digital communications and being on a team that supports the delivery of websites to meet unique client needs.
- Experience with ecommerce website and web application development
- Experience with online Content Management Systems (CMS) software/platforms
- Experience with web services integration, including defining and testing APIs
- Strong User Experience background
- Able to visualize and explain concepts on the fly using a whiteboard or the latest tools as well as have stellar documentation skills with hands on experience with MS Visio for use case diagrams, cross-functional process flows, entity relationship diagrams, etc.
- Skilled at defining and documenting business and functional requirements for ongoing system enhancement initiatives in agile software development environments
- Experience writing clear acceptance criteria to a testable level
- Experience in all phases of product, software, and testing lifecycles
- Clear and concise verbal and written communication skills
- Curious, self-motivated, independent
Certifications & Licenses: eCommerce and CMS Certification(s) a plus
Travel Requirements: 10% and as needed
Work Environment: 3-Office, 2-Remote (Mt.Laurel, NJ office preferred)
Competencies
Business Acumen
- Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.
Functional / Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Informing - Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individuals information so that they can make accurate decisions; is timely with information.
Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
Priority Setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
Written Communications - Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.