The Westgate Resorts Service Philosophy is:
“We fulfill our guests’ dreams by providing a quality vacation experience that exceeds all expectations.”
The Westgate Resorts Service Standards are:
Responsive
Accurate
Helpful
Informative
We are an organization that is built on the idea of service to others and on the idea of making dreams come true. In order to achieve these goals we expect all employees to fulfill the Service Philosophy and the Service Standards in all interactions with guests and fellow employees.
SUMMARY
Contribute to and enhance the positive, welcoming, lively, and exciting atmosphere of Westgate Resorts by maintaining the presence of the resort mascots (costumed characters) on property.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Please note this job requires the individual to wear a bear costume.
1. Wear a costume mascot outfit, including head, torso, arms, legs, hands, feet.
2. Assist with greeting at the Lobby during daily check-ins.
3. Maintain a presence at the Welcome Parties and BBQ Owner events when applicable
4. Maintain a presence in the Lobby interacting with guests
5. Maintain a presence at any additional on-property events as needed.
6. Interact with families and children on the property.
7. Hand out balloons to children during daily check-ins.
8. Be available to have pictures taken with Guests.
9. Visit other locations of the property including but not limited to the Lobby, Waterpark, Owners’
Club House, Picnic Area, Welcome Booth, and swimming pools.
10. Also act as “mascot handler” to ensure safety for person in costume and act as a liaison between guests and mascot.
11. Assist with greeting in the lobby and sales floor when mascot isn’t available or needed.
12. Conform to department training standards and maintaining character integrity for seamless experience
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements
listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to two years guest relations experience and/or training.
Mascot, entertainment, or performing experience a plus.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all unites of measure, using whole numbers, common fractions and decimals.
Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization
exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
CERTFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle or feel. The
employee frequently is required to walk, reach with hands, arms, talk or hear. The employee is occasionally required to sit,
climb or balance, stoop, kneel, crouch or crawl. The employee must frequently lift and/or move in a costume that weighs up to
15 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the duties of this job, the employee is required to wear a mascot costume. The employee is occasionally
exposed to wet and/or humid conditions; high precarious places; outside weather conditions; extreme cold, or extreme heat.
The noise level is loud in the work environment.
the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.
While performing the duties of this job, the employee is required to wear a mascot costume. The employee is occasionally
exposed to wet and/or humid conditions; high precarious places; outside weather conditions; extreme cold, or extreme heat.
The noise level is loud in the work environment.
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
Schedule:
Work Location: In person
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