Job Location: Newport, Rhode Island

Job Code: 15722126

Imagine One Technology & Management is currently seeking mid-level and senior Help Desk Technicians “contingent” on award of the associated work to the Imagine One Team. This position supports the US Navy in Newport, Rhode Island.

Duties:

• Provide Tier 1, Tier 2 and Tier 3 Help Desk support services.
• Interview customers calling the Help Desk, diagnose and respond to a wide range of IT related issues, and escalate to higher support level if necessary.
• Act as first responder and primary dispatch for all facets of IT services, including application support, hardware support, unclassified/classified networks, file and print services, domain access, AIS Information Security, telephones, and cellphones using the Information Technology Service Management (ITSM) application.
• Create, record, and verify user accounts used to access assets in classified and unclassified environments and distribute token cards used to access accounts.
• Manage ordering, distribution, and inventory of all domestic and international cell phones, smart phones, air cards, calling cards, conference calls, and accessories.

Experience Requirements:
For Mid-level candidates:

• Seven (7) to ten (10) years of relevant experience providing help desk & client support services to DoD contracts. Navy-specific experience preferred but not required.

For Senior candidates:

• A minimum of ten (10) years of relevant experience providing help desk & client support services to DoD contracts. Navy-specific experience preferred but not required.

Educational Requirements:
For Mid-level candidates:

• Bachelor’s degree (BS/BA)
• Candidates without a Bachelor’s degree may qualify with one of the following professional certifications: Security+; GSEC; or SSCP.
• MCSA Windows 10, desired.

For Senior candidates:

• Master’s degree (MS/MA) in Electrical Engineering, Electronics Engineering, Computer Engineering, Computer Science, or Information Systems.
• Candidates without a Bachelor’s degree may qualify with one of the following professional certifications: CISSP or CASP.
• MCSA Windows 10, desired.

All candidates:

• Experience with some of the following products & tools: iET Help Desk Software, FlexLM License Management/System, Argent, ProLaw, MS Project, MS Office Suite, MS System Center Suite, Visio.

Security Requirements:

• U.S. Citizenship required
• Secret Clearance

Imagine One offers a full package of benefits and competitive salary, excellent group medical, vision and dental programs. 401K savings plan; $4K annual tuition reimbursement ($5K if pursuing Master’s degree); employee training, development and education programs; profit sharing; advancement opportunities; and much more!

Imagine One is an Employee-Owned Business
ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013
CMMI Development Level 3

Imagine One Technology & Management, Ltd., is an Equal Opportunity/Affirmative Action Employer. Protected veterans and individuals with disabilities encouraged to apply

• Imagine One “Contingent” offers for employment may stipulate that one or more requirements be satisfied before final commitment between candidate and Imagine One is established; namely, award of contract to the Imagine One Team. Contingent requirements vary and may also include, but not be limited to additional factors (i.e., the position still being available after negotiations with the Government; final approval of your qualifications by the Government; or ability to successfully acquire and/or transfer a DoD security clearance).