POSITION TITLE: Crisis Counselor, San Diego County (Full-Time) - CalHOPE
This full-time position is based in San Diego County. It is a Hybrid role, where individuals work from their Home Office and "in the field."
Company Description: NAMI San Diego (National Alliance on Mental Illness) is a nonprofit organization that provides free education, support services, and advocacy to improve the quality of life of everyone affected by mental illnesses.
Primary Responsibilities/Function: The CalHOPE team provides remote, non-clinical emotional and crisis support to individuals in San Diego and Imperial Counties in response to anyone impacted by a recent disaster and the associated stressors. The mission is to assist individuals in understanding their current situation and reactions, mitigating stress, developing coping strategies, providing emotional support, and encouraging linkages with resources and longer-term supportive services. Our team members provide this support primarily via phone; they also meet with individuals and groups in-person and via virtual meetings, when needed. The CalHOPE Program is comprised of 4 teams of Crisis Counselors and their Team Lead. Crisis Counselors will typically be assigned to provide support and outreach in a single County but may offer support virtually to individuals outside that County.
The Crisis Counselor is responsible for providing individual and group, non-clinical crisis counseling, providing individuals with available resources and referrals to appropriate benefits, resources, and social services. They also support the program by conducting outreach, which may include giving presentations to providers as well as community members. Crisis Counselors report to their Team Lead. Typical workdays/hours are Monday to Friday: 8:00 AM to 4:30 PM and may include evenings and weekends based on outreach and other program needs. Our Crisis Counselors will work from home, as well as "in the field" where they will provide individual and group crisis counseling, conduct outreach, and attend meetings and trainings in person.
Duties and Responsibilities:
Accountability: Reports to Team Lead.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
Minimum Requirements, including linguistic and cultural skills, education, experiences, licenses and certifications:
Additional Preferred Skills and Experience:
COVID Protocols and Work Environment: As an essential worker, a successful candidate will follow CDC guidelines, state guidelines and local mandates for COVID-19 prevention.
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