firsthand is changing the way individuals living with Serious Mental Illness (SMI) get care – by putting them at the center of everything we do. Our peer led model aims to build trust with these individuals, many of whom have been underserved, stigmatized, deprioritized and have very often lost trust in the systems intended to serve them. Our holistic approach includes partnering with our team of peer recovery specialists, licensed social workers and nurse practitioners, and focuses on meeting them where they are and walking with them side by side, as a trusted guide, partner, and first call, on their journeys’ to wellness.

Our aim is to not only improve lives, but also improve the economics for managed care plans and states responsible for providing care to this community. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by SMI.

We are building a team of deeply passionate problem-solvers who are courageous enough to take on one of the country’s most challenging healthcare problems. Those who are up for the task will be rewarded with deeply mission-oriented workdays, mentorship from a similarly motivated team, and a supportive culture that prioritizes learning, creativity, and fun.

firsthand’s People Coordinator is a critical role within our business. You’re a creative problem solver who will help empower our amazing people to be well-cared for and to do their best work. Reporting to our Senior People Partner, you’ll help build and iteratively improve on our HR systems and processes, always ensuring there is high data integrity in our People platforms. You’ll bring a strong sense of proactivity, ownership, and curiosity in how we create an amazing employee experience for our inspiring colleagues.

As our People Coordinator, you will manage responsibilities including:

• Handle all HR processes and recordkeeping, including onboarding, employee changes, I-9s, payroll, benefits election processing, employment verifications, unemployment claims, and compliance-related requirements
• Run reports in HR systems and ensure platforms across the company are always up-to-date with our employee census
• Support in the management and implementation of HR technologies (HRIS, LMS, ATS) as needed
• Coordinate with stakeholders across the organization with a high degree of customer service orientation
• Manage some employee communications, such as new hire welcomes and select All Team deck slides

You will be a good fit if you:

• Have worked in a fast-paced startup environment where both change and speed are a part of work
• Are resourceful, proactive, and have a strong sense of pride and ownership in your work
• Have 1-2 years experience as an HR Generalist, Executive Assistant or similar role where confidentiality, attention to detail and customer service orientation are paramount
• Bring exceptional attention to detail, along with a strong sense of urgency and judgment of when and how to escalate issues
• Have a deep care for creating change in the world by building more inclusive, equitable and diverse organizations

You also:

• Thrive on feedback, and enjoy collaborating with and influencing colleagues and leaders
• Are happy working in a fluid, sometimes ambiguous, and rapidly changing environment
• Are comfortable moving forward with imperfect information. You are proactive and don’t let the pursuit of perfect get in the way of getting work done
• Have experience in tools including Slack, Google Suite and other tools that support asynchronous work is not required but is a strong plus

$25 - $36 an hour

This is a full-time, non-exempt reporting to the Senior People Partner. firsthand cares deeply about ensuring pay equity with every team member who joins. The expected range for this role’s base salary is $25-$36/hour.

firsthand Benefits:

For Full Time employees, our compensation package includes base, equity and a bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, flexible vacation, and a supportive culture.

We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to getting to know you.

Unfortunately, we are not able to offer sponsorship at this time.