Technology Solutions Professional Job at BOK Financial, Oklahoma City, OK 73102

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Job Description

Req ID: 72825
Job Location: [[custJobPostingLocation]] [[filter5]] [[filter2]]
Areas of Interest: Bank Operations; Collections; Customer Service/Call Center
Pay Transparency Salary Range: Not available
BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies. .
Bonus Type
Discretionary
Summary
If you are interested in a career as a Client Solutions Professional, you've come to the right place. Our commitment to you is a positive work environment, a deep connection to our communities, and a focus on putting our clients first. As an industry-leading provider of sophisticated financial solutions, we believe no challenge is too big, and no opportunity is too small, when we work together to build relationships.
Job Description

Responsible for initiating collection activities on early stage accounts and charged off deposit and loan accounts in order to comply with bank policy and procedure as well as ensure the bank is in compliance with federal regulations for loan servicing. Counsels customers and works to establish formal and informal repayment plans, settlements and workout plans. Responsible for accurately documenting the collection plan for each customer.

Team Culture

We are a high spirited team that likes to have fun. Recognition and rewards are given often, and when you receive positive feedback from a customer, you get a “kudos” that goes on a report which is shared with everyone.

The team has the autonomy to make calls without micromanagement. You are responsible for your performance. There’s a “power hour" when everyone has to call on charged off deposit accounts. Everyone’s stats and rankings are shared with the team, and scorecards are sent out every Monday. Call quality plays a big part in where you rank.

How You'll Spend Your Time
  • You will accurately document the collection system for each customer contact.
  • You will identify ways to mitigate loss, complete due date changes and deferrals.
  • You will escalate or redirect the more delinquent accounts to senior collectors for handling.
Education & Experience Requirements

This level of knowledge is normally acquired through completion of an Associate’s Degree and 1-2 years of collections, branch banking, or customer service experience or equivalent combination of education and experience.

Working Conditions & Physical Requirements
Office - 20 lbs
Advertising Source
BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!

Apply today and take the first step towards your next career opportunity!
If you are interested in a career with BOK Financial text "BOKF" to 25000 to engage with Olivia our virtual recruiting assistant.

BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.
Please contact recruiting_coordinators@bokf.com with any questions.

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