You: An inspired IT support professional who wants to help improve higher education, including teaching and research. A seasoned veteran or an enthusiastic newcomer to the field.
Us: A Computing Services team made by and for Dartmouth’s creative engineering school and expanding into supporting Computer Science too; a highly dynamic and collaborative group that doesn’t just ask “What’s wrong with your computer?” but “How can we use (or build!) technology to help spark your next great idea?”
What we do
Provide outstanding technology service and support:
https://computing.thayer.dartmouth.edu
Help craft the future of teaching by empowering our community to use technology in innovative and creative ways.
Thayer School has an unusual multidisciplinary approach to engineering education and our IT philosophy reflects this. We don’t just turn cranks behind the scenes — our entire team interacts extensively with faculty, students, staff, and researchers to build crank-turners and empower our community. We go out of our way to spend time with our users, deliberately encouraging community members to ask questions, explain their needs, and brainstorm solutions with us.
We cheerfully work hard to tackle problems quickly, develop systems to address problems before they happen, and allow Thayer School to make the fullest use of computing technology. We are committed and love a challenge.
How we do it
Collaborate extensively across our entire team and with others at Thayer and Dartmouth. Integrate or build services as appropriate. Do everything with agility, from normal operations, to major projects, to switching to remote teaching and learning overnight, to offering degrees online. Take credit and responsibility as a team. Celebrate our successes and learn from our setbacks. Communicate credibly and build on that credibility. Encourage a welcoming, fun, diverse, and stimulating work environment.
Recent team projects include:
- Develop and deploy openAV, “AV done IT style”, to hundreds of AV endpoints. Uses a web application GUI and network-attached video gear to produce high function AV and class recording systems for our entire facility that are more cost effective and easier to maintain than traditional AV systems.
- Migrate macOS environment from traditional AD binding workflow to modern OAUTH based authentication mechanism.
- Automate class recording through the use of room scheduling APIs and OpenAV resources
What we expect, and what you can expect
- Share your ideas and solicit ours — your viewpoint is valued and questions are encouraged!
- Bring your skills, aptitude, and diversity to help users learn our systems, surmount problems, and innovate new ways to teach with technology.
- Have the desire and ability to quickly learn new and old technologies. We encourage and support your curiosity.
- Participate fully within a highly collaborative, agile team that includes User Support Analysts, Systems Administrators, Instructional Designers, Data Integration Specialists, and Web Developers.
- Interact extensively with our diverse faculty, staff, and students, employing strong communication skills.
- Troubleshoot a huge range of hardware and software issues.
- Develop and document systematic solutions for common issues.
- Keep up with the latest in technology and not be afraid of the cutting edge.
- Share enthusiasm for higher education; yours, ours, & everyone else’s.
Work environment
- Thriving engineering school within a prestigious college
- First national research university to graduate more women engineering majors than men
- Flexible and supportive management and policies
- Outstanding facilities, with two brand new buildings completed this year
- Diverse community of world-class engineers
- Northern New England as your backyard