Under direction, the Information Systems Administrator II (ISA2) in the Customer Services Support Division plans, supervises, and participates in life cycle activities associated with the development, implementation, maintenance, and replacement of major information systems and applications including business process analysis, specification design, preliminary database design, business recovery strategies, security, testing and training; serve as functional team project managers, who plan, oversee and control timelines, work processes and deliverables associated with meter-to-cash operations, systems development activities; and performs related duties as required.

Reporting to the Customer Services Manager, the incumbent will direct and provide leadership to staff responsible for system administration of the District’s Customer Information System (CIS) and its interfaces with other systems used by multiple divisions within, and outside of the Customer and Community Services Department to support Customer Service Program related IT projects.

In addition, the incumbent must be able to establish and foster effective, cooperative work relationship with others at all levels within the EBMUD organization, include information systems, programming, and technical staff.

Typical duties include:

• Leading coordination among stakeholder departments and representing them as a functional project manager for major systems development and enhancements.
• Ensuring the application of industry accepted standards in the initial planning and design for new or enhanced applications and systems; ensuring that submitted requirements, specifications, use cases, user stories, and supporting analysis for major applications and systems are adequate and ready for programming by IT personnel.
• Refinement of the Customer Information System (CIS) and Customer Self-Service Portal JIRA backlog.
• Performing and directing system administration activities such as the control of user access, monitoring of system processes, nightly batch jobs, and coordinating resolution of system performance or process problems and general consultation on system integration issues.
• Supervising, coordinating, training, and evaluating job assignments and supporting technical development of subordinate staff members.
• Participating in the Quality Assurance process, including a lead role in development of test plans and testing.
• Leading or participating in multi-disciplinary project task forces and committees regarding major systems planning, design, development, and implementation efforts.
• Preparing day-to-day leadership and working with staff to ensure a high performance, customer service-oriented work environment which supports achieving the department’s and EBMUD’s mission, strategic plan, objectives, and values.

The ideal candidate will possess the following characteristics:

• Technical competency in managing the day-to-day operations of information systems and its interfaces.
• Excellent analytical and problem-solving skills.
• Strong customer service skills as well as knowledge of customer engagement strategies, software and tools.
• Strong supervisory and project management experience and skill in establishing and maintaining effective working relationships.
• Ability to communicate effectively and efficiently to communicate ideas, facts, and technical information accurately, thoroughly, and in an easily understood manner.
• Knowledge of principles, practices, and methods of municipal utility billing and collections; Knowledge of federal, state and local regulations and laws pertaining to water utilities.
• Ability to prioritize, organize and complete multiple work assignments, meeting objectives and deadlines; and being flexible and responding to changing priorities.
• Experience understanding and developing SQL queries in a Customer Information System (CIS)
• Experience with Microsoft Office Suite, SharePoint, Visio and Teams.

Ability to:

• Apply administrative, financial, or information systems principles to various management problems.
• Analyze, evaluate, and resolve complex administrative, statistical, accounting or systems problems.
• Reach sound conclusions and recommend practical solutions.
• Communicate effectively orally and in writing.
• Rapidly learn the specific business procedures, data flow, and structure of assigned information systems.
• Independently adjust priorities and the allocation of time, effort, and staff resources to meet user needs and project schedules.
• Prepare clear and complete reports and correspondence.
• Hire and evaluate staff and schedule, review and coordinate the work of others.
• Administer consulting contracts.
• Meet deadlines and coordinate activities with various organizational units.
• Establish and maintain effective working relationships with staff throughout organization.

The salary range is $12,889 per month increasing to $13,533, $14,210, and $14,920 after 6, 18, and 30 months, respectively.

Flexible/hybrid work from home schedule may be available for some positions in this job classification.

EBMUD is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religious creed, sex, gender, gender identity, gender expression, marital or registered domestic partnership status, age for individuals over forty years of age, national origin, ancestry, disability (mental or physical, including AIDS and HIV), medical condition (cancer and genetic characteristics), genetic information, sexual orientation, military and veterans status, family or medical leave status, pregnancy, pregnancy disability leave status, or any other status protected by federal, state and/or local laws.

1. A bachelor’s degree with major work in business or public administration, finance, information systems, computer science, or field closely related to the system where the position is assigned.

2a. Four years of programming, systems analysis, or other related technically based computer support experience for a business information system, OR

2b. Four years of experience coordinating and participating in end user support services with a centralized information technology organization in order to develop functional system design specifications and reporting requirements, determine preliminary design, systems administration and system testing.

3. Must possess physical characteristics to perform the critical and important duties of the class. Must be willing to work overtime as needed.

Please note: EBMUD requires all employees to provide written proof of vaccination. Those employees with sincerely held religious beliefs or valid medical reasons, as determined by EBMUD, will be exempt from vaccination requirements. Contact EBMUD Human Resources for additional questions.

Equivalent combinations of education and experience may be considered. To be considered under the “equivalent combination of education and experience” provision, it is your responsibility to include in your application materials written evidence of employment performed at the level of the typical duties of this position and/or coursework in subject areas directly related to this position. For more information, see our FAQ page at http://www.ebmud.com/jobs/job-resources/job-faqs-frequently-asked-questions/.

1. Submit a completed EBMUD application and the required supplemental question responses online at www.ebmud.com by 4:30 p.m., Friday, May 19, 2023. Only application materials submitted online during the filing period will be accepted.

2. Candidates must achieve a passing score on each test part in order to advance to the next step in the selection process.

3. All qualified applications and supplemental responses will be competitively evaluated, with those candidates receiving a passing score to be invited to a panel interview tentatively scheduled for early June.

4. Successful candidates will be placed on the hiring list, based on rank, for further consideration to fill the current regular vacancy, as well as others occurring over the next 12 to 24 months.

5. The probation period for this position is 12 months. For those holding civil service status the probation period is 6 months.

6. All employment offers are conditional, pending the results of a Live Scan background screening. All selected finalists must participate in the Live Scan background screening process to remain in consideration for EBMUD employment.

As the first step in the selection process, responses to the supplemental questions must be submitted online with the regular EBMUD application. Please provide thorough, accurate descriptions of assignments you have personally performed. Should you respond with comments such as “see application” or “see resume” instead of addressing the questions directly, your application may not be considered.

• Eligibility for annual merit-based bonus pay program;
• 12 days paid vacation; 16 holidays; 7 days paid administrative leave; 13 days paid sick leave;
• Family health insurance (choice of Kaiser fully paid or Sutter Health Plus or Anthem Blue Cross 85% paid);
• Fully paid family dental and vision care plans; life insurance; long-term disability insurance;
• EBMUD Retirement Plan (reciprocal with CalPERS);
• $1,000/yr. contributed to flexible spending account or cash;
• $145/mo. public transit subsidy;
• 401(k), 401(a) and 457(b) tax-deferred retirement plans; Roth 401(k);
• $5,000/yr. tuition reimbursement;
• And opportunities for professional growth including training and career development.