Job Objective:

To receive, sort, price, tag, and stock donations keeping the flow of donations moving quickly from drive-thru to the sales floor, and to generally aid in the smooth operation of a fast-paced retail store. Position reports to Store Management and/or Production Supervisor and is evaluated annually.

Essential Job Functions:

• Knows and understands the Goodwill Mission: Strengthen communities by empowering individuals and families through education, training and job placement.
• Cashiering:
  • Accurately count money and make change.
  • Accurately ring register being aware of proper pricing.
  • Know Visa and MasterCard procedures, all forms of payment and discounts including Goody Bucks, Good Points and MGB.
  • Properly bag merchandise.
  • Alert management regarding altered tickets.
  • Communicate specials to customers.
  • Acknowledge all customers and contributors in a helpful & friendly manner.
  • Refer customers to management as warranted.
  • Watch for shoplifting, for ticket switching and for non-store people in unauthorized areas.
  • Maintain safe working and shopping environment.
  • Ask every paying customer if they would like to Round Up (their change goes to support our Mission)
  • Know how to properly use the overhead paging system and be able to make promotional announcements.
• Production:
  • Keep retail floor well stocked, move merchandise to sales floor as requested in a timely manner while watching for exceptions to standard pricing.
  • Sort, price, size, and tag for sale all donated clothing, wares, furniture, electrical items and new goods.
  • Empty donation box and process donations.
  • Empty trash into compactor as needed.
  • Keep furniture and electrical area in store well stocked and organized.
  • Maintain shop-ability and good store appearance.
  • Remove outdated stock in a timely manner.
  • Maintain Kaizen standards.
• Attend the Donation Drive Thru:
  • Answer the door as soon as the buzzer rings and politely greet the donor.
  • Promptly unload donations for donor.
  • Be able to refuse unacceptable items politely.
  • Keep a tally of Drive-Thru customers.
  • Answer all telephone calls in a professional manner by at least the 3rd ring.
  • Assist callers if possible.
  • Direct all other calls to management.
  • Log truck as requested by management.
  • Prepare stock by sorting, sizing, pricing, and hanging as necessary.
  • Perform other duties as assigned by supervisor.

Required Skills/Abilities:

• Must be well groomed and personable.
• Some familiarity with current clothing, shoe styles, furniture, toys, wares, brand names, materials, prices, etc.
• Ability to read, write and do simple math functions.
• Ability to make quick correct decisions.
• Ability to deal with the public and co-workers in a tactful manner.
• Ability to work a flexible schedule.
• Must have effective communication skills.
• Ability to follow standard retail practices.
• Follow the dress code and wear designated identification as provided.

Equipment Used:

• Dolly
• Flat cart
• Dump carts
• Poly carts
• Totes
• Z-Racks
• Barrels
• Tagging gun
• Hangers
• Cash register
• Telephone
• Calculator
• Wooden crates
• Ladder
• Office supplies
• Stickers and tags
• Forklift, must be 18 with certification
• Pallet jack
• Pallet stacker
• Compactor, must be 18 to operate.

Physical Requirements:

• Must have good eyesight, speech, and hearing.
• Must have good physical stamina and moderate mobility as well as the ability to walk, lift, bend, stoop, reach and work on feet for 8 hours a day.
• Ability to move filled boxes barrels and Z racks weighing no more than 50 pounds.