Executive Gallery Receptionist

In the spirit of demonstrating genuine hospitality and following the firm's belief of doing "first-class business in a first-class way," everything we do in the Executive Gallery revolves around supporting our executives and their assistants. With a heavy focus on privacy and providing exceptional service, we ensure that all client needs are met with utmost attention to detail.

Department Overview:

Executive Gallery Reception provides high-level guest services to our executives and their

clients. They interact with all levels of JP Morgan Chase personnel on a daily basis and

ensure that they are provided with \"high touch\" customer service and hospitality. They build solid

relationships by being the central point of contact for all support areas of the floor, including supplies, facilities maintenance, catering services, and technology requests, and they ensure that these floors are well-maintained in every respect.

Position Description

The ideal candidate is able to complete daily responsibilities with limited supervision. It is crucial that these individuals are able to accomplish multiple tasks simultaneously in a fast-paced environment while maintaining a professional, friendly demeanor with both employees and visitors to the floor. As part of a small, effective team, we need someone who can learn quickly while proactively seeking out additional responsibilities. Ownership of one's work is essential as new tasks arise rapidly and often. Following up on key details is one of the fundamental elements of the role and is paramount to our daily operations overall. We are often presented with new challenges and are thus looking for someone who can confidently adapt and respond in a timely and effective manner.

Key Responsibilities

• Assist, tend to, and anticipate the needs of the executives and the admins who work in the Gallery
• Reserve, set up, and break down meeting rooms, and provide meeting planning support as needed
• Pre-register, greet, and welcome visitors
• Oversee stocking and maintenance of pantry areas and lounges
• Work closely with internal partners including the dining, lobby reception, audio visual, and facility teams
• Assist on routine facility inspections
• Oversee hotel desks
• Support admins as they work remotely
• Deliver and promote relevant communications as needed
• Flexibility to work early mornings or late evenings as needed

Performance Expectations:

• Self-starter, ability to work in a fast-paced team environment with limited supervision
• An excellent and trusted business partner. Works well with cross-functional teams to reach a common goal and get the job done
• Willing and able to learn the business and fully understand how and why tasks satisfy business needs
• Strong interpersonal, written, and oral communication skills
• Strong organizational and time management skills
• Ability to work independently as well as part of the team to ensure that the needs of the group are always met and that adequate coverage is provided
• Troubleshooting and ability to execute using keen problem solving techniques
• Maintain confidentiality pertaining to business matters
• Tasks, whether routine or urgent, are completed successfully and in a timely manner
• Excellent multi-tasking skills, with the ability to handle stressful situations in a calm and professional manner

Qualifications:

• Minimum 2 years' experience in high-end reception, concierge or hospitality services
• Excellent interpersonal and communication skills
• Dedication and desire to provide best in class customer service, with a warm, friendly and outgoing demeanor
• Skills include familiarity with widely-used software packages e.g. Word, Excel, and PowerPoint

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
NY $20.00 - $35.57 / hour