Consumer & Community Banking (CCB) Operations Product organization needs you! CCB Operations provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Centralized Transaction Operations (CTO), which is aligned under Consumer and Community Banking, provides a wide range of global operational support and services for retail, commercial, treasury, asset wealth management and credit card customers. Under the direction of Group Manager, CTO is committed to a culture based a Great Customer's Experience. An ongoing focus for the organization is continuous improvement - on behalf of the firm, shareholders, and foremost, customers as achieved through a structured business planning and execution model plus an engaged employee base that contributes improvement ideas.

This position will support the Intake & Process Area Product under the Product Fulfillment and Archive Services (FAS). Its focus is on delivering an end-to end service providing solutions for the composition, capture, workflow, archiving, retention, and retrieval of documents, checks, and statements; also providing business support services for customers across Consumer & Community Banking by supporting print, credit card production and distribution.

As a member of Product Group and scrum team (s), you will ensure timely delivery of product roadmap content while identifying risks, challenges, opportunities and business integration needs You will define/refine stories based on requirements gathered from the business to be furthered refined for development. You will attend and actively participate in scrum meetings and remain engaged in scrum development. You will interact with clients during feedback sessions, focus groups, user groups and requirements gathering sessions using insight gained to complete business scope documents and define user journeys for individual products. You will also serve as an escalation point for clients.

Job responsibilities

• You will be responsible for being proactive on projects and engaging team members to ensure timelines reflect Intake and Process My Docs/Capture requirements, to promote conversations and deliverables that impact Intake and Process My Docs/Capture
• Partner with Area Product Owners and product team for ongoing refinement of product backlog and execution of the product roadmap
• Define and present strategy for features, write epics, user stories, acceptance criteria and participate in all agile events of the product group as a team member
• Responsible for completing all deliverables according to aligned sprints and/or schedules
• Responsible for Client and Operational Readiness as well as Client communication
• PA role is accountable for timely execution of Production Validations, conducting lessons learned and Business Requirements, generating pertinent process maps/flows as applicable
• Understand the environment(s) in scope and serve as a Subject Matter Resource
• Understand client need and client use of the platform and dependencies to Archive and Viewers
• Conduct elaboration sessions to solicit requirements not detailed in the Client Questionnaire and as needed to refine the requirements and customer ask
• Writing Epics, Stories, Testing Conditions/ scripts, validation criteria, communication plans and release planning
• Effectively identify, communicate and escalate risks, blockers, and impacts that could delay the quarterly by quarterly delivery of initiatives
• Act as voice of the customer and guide product vision
• Manage existing product features and actively lead the research definition and development of new features to advance the product roadmap
• Facilitate and promote customer focused solutions across the organization in direct support of the Product Owner and Area Product Owners
• Work with other product teams, legal, risk, operations, design and technology teams to define, prioritize, deliver and align solutions to product vision and roadmap
• Support feature teams with MVP, testing, user experience testing, product backlog refinement, research and other duties as assigned
• Identify and partner with business stakeholders to implement changes in operational policies, process flows, procedures, and specialist tools and customer messages
• Occasional after hours and weekend assignment to connect with other colleagues and resources in support of implementations, production events, or validation post Production

Required qualifications, capabilities, and skills

• 2+ years of Agile Scrum processes, methodologies and tools with direct involvement and contributor within a scrum team environment (story refinement, sprint planning, sprint execution) required
• Familiar with business requirements management, process mapping and process re-engineering
• Strong understanding of Operations & Customer Experience matrixs affecting goals
• Strong understanding of technology implications to business needs & strategies
• Experience with Business Analysis, Problem Identification & Problem Resolution
• Experience in process workflow & documentation
• Excellent verbal & written communication skills
• Basic presentation & consensus building skills
• Strong Teamwork, Customer Engagement Skills
• Independent working capability; less guidance

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans