About us
In the shadow of the desert-like Cliffs of Kremmling, Colorado – a majestic four-season destination renowned as a “Sportsman’s Paradise” – you’ll find the Allington Inn & Suites. It’s Kremmling’s newest hotel and the only travel lodging to offer a swimming pooland a meeting space.
The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Responsibilities:
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
Obtain assigned bank and ensure accuracy of contracted monies.
Keep bank secure at all times.
Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
Process all guest check-ins.
Verify registration card information with the guest.
Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
Handle overbooked or walked in guests.
Accept and record wake-up call requests.
Monitor, send and distribute guest faxes.
Process all check-outs.
Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Qualifications:
High School Graduate or General Education Degree (GED).
One year previous experience in a similar position in a hotel preferred.
Customer service experience required.
Basic computer skills required.
Experience:
customer service: 1 year (Preferred)
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
Schedule:
Ability to commute/relocate:
Experience:
Work Location: In person
Maintaining technical currency on evolving technology trends and available COTS products that implement these technologies.
Telephone skills, verbal communication, listening, professionalism, customer focus, organization, informing others, handles pressure, and supply management.
Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability. 401K With a Competitive Company Match. Flexible Spending/Health Savings Accounts.
Excellent 401K benefits with Full 6% match. Free McDonald's Meals while working and 30% National Food Discount while not. Flexible Hours to fit your needs.
KPS Global (KPSG) is the North American industry leader in the manufacture, production, and installation of Walk-in Coolers and Freezers. KPSGs end-product serves many channels within the retail