RESPONSIBILITIES:

**This is a on-site position and can be based in either our Longmont, CO office or our Seymour, CT office. **

• Provide outstanding phone, email & chat based Consumer support for all product lines
• Consult with potential customers to understand their needs; identify and suggest equipment, products, or services that will meet those needs
• Entering Consumer orders that may be received via phone, fax or email
• Ensure that appropriate actions are taken to resolve issues with Direct to Consumer orders
• Respond professionally and in a timely manner to inquiries based on assigned skill set
• Use knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
• Multitask between various software systems, problem resolution issues, and customer phone calls
• Perform preliminary analysis on complex cases to ensure the direction required for customer resolution
• Maintain technical knowledge by participate in team meetings & attending product training events
• Educate customers on our brand story, product offers, and promotions
• Capability to work flexible hours as needed. Mandatory overtime required during peak season
• Complete other duties as assigned from time to time by your manager

RECOMMENDED POSITION REQUIREMENTS:

• College degree preferred
• Must possess a strong desire to learn and be a team player
• Must have strong communication skills to interact effectively with a wide range of people both within and outside the company
• Experience dealing with heavy phone activity, while maintaining a professional phone demeanor
• Excellent verbal & written communication skills
• Mechanical aptitude and problem solving skills
• Basic knowledge of computer options and administrative applications required
• Well-organized, able to work in a team and independently, ability to multi-task and to prioritize workload requirements
• Experience in customer service providing technical information to customer, warranties and returns a plus

We believe in strong team work both within your own team but also across teams. We strive to be an open and curious organization, sharing our knowledge and inspiring one another. Within Thule Group you will find people who have a passion for the products we make and the outdoor company we are. We share the same values and we like to have fun. All of our employees have a joint responsibility to maintain that spirit and contribute to it.

Benefits and Salary:

This position can be based in our Longmont, CO or Seymour, CT office. The typical work hours for this position are 8:00 AM - 5:00 PM, Monday through Friday. Base salary range for this position is $40,000 - $50,000. This position is considered temporary and therefore not eligible for company paid benefits including medical benefits, or sick time pay.

Thule, Inc. requires you to complete an on-line application for any of our job openings. In the event you have a disability in which you are unable to complete the on-line application, please call 1-800-725-6562 for assistance.

About Thule Group

Thule Group is a global sports and outdoor company. We offer high-quality products with smart features and a sustainable design that make it easy for people across the globe to live an active life. Under the motto Active Life, Simplified. — and with a focus on consumer-driven innovation and long-term sustainability — we develop, manufacture and market products within the product categories Sport&Cargo Carriers (roof racks, roof boxes and carriers for transporting cycling, water and winter sports equipment, as well as roof top tents mounted on cars), Active with Kids (strollers, bike trailers and child bike seats), RV Products (awnings, bike racks and tents for RVs and caravans) and Packs, Bags & Luggage (hiking backpacks, luggage and camera bags).

Thule Group has about 3,300 employees at nine production facilities and 35 sales offices worldwide. The Group’s products are sold in 140 markets and in 2021, sales amounted to SEK 10.4 billion.

www.thulegroup.com

Type of employment: permanent position | Contract type: unknown | Number of positions: 1 | Full-time equivalent: | City: Longmont, CO | County: Colorado | Country: United States | Reference number: 2023/17 | Published: 2023-05-09 | Last application date: 2023-06-30