Customer Representative Job at Insight Global, St. Louis, MO

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Job Description

Insight Global is looking to add Customer Service Representatives to their teams in the St. Louis, and Columbia, MO locations. This person will be responsible for assisting customers with issues and questions such as public service loan forgiveness, loan application status, payment return , when tax info will be available, and similar needs. This individual will be responsible for taking 90+ calls a day and asking the appropriate security questions before assisting customers with their issues. Any issues unable to be resolved will be escalated. All information will be entered into their internal system CLX.

Must be local to St. Louis, MO!

W2 ONLY

Requirements

  • Experience in a client facing role
  • Strong communication skills
  • Ability to navigate MS Office Suite
  • Ability to enter data in a timely manner
  • Call center experience

Job Type: Full-time

Pay: $17.00 - $17.50 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Work from home

Experience level:

  • 2 years

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Remote

Application Question(s):

  • Are you local to the St. Louis, MO area? ("Local" meaning within an hour of Chesterfield, MO)

Experience:

  • Customer service: 3 years (Preferred)
  • Call center: 3 years (Preferred)
  • Loan processing: 1 year (Preferred)

Work Location: Remote

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