Our Mission

WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

• 
  System VOC collection
• Assign and assist with ticket completion using OpenITSM as Service Desk Agent
• OpenITSM Training for new users
• Main point of contact for OpenITSM issues. Escalate issue to HQ if unable to be resolved.
• System Master Data management - Data Gathering / Compilation / Updating / Finalization
• Performs gap analysis to identify opportunities for process improvement or management control of work flow
• Technical Support – providing guide Individual employee upon solution provided by HQ

• 
  Bachelor Degree
• Communication skills – written, presentation skills, etc.
• Managing internal tasks and report to relevant member
• Strong problem-finding skills
• Must have an experience in end-user support
• Ability to multi-task and deliver work under tight deadlines is essential

Ability to commute:

• Ridgefield Park, NJ 07660: must be able to commute (Required)

All your information will be kept confidential according to EEO guidelines.