Business Support Job at Woongjin, Inc, Ridgefield Park, NJ

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Job Description

Company Description


Our Mission

WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.


Job Description

  • System VOC collection
  • Assign and assist with ticket completion using OpenITSM as Service Desk Agent
  • OpenITSM Training for new users
  • Main point of contact for OpenITSM issues. Escalate issue to HQ if unable to be resolved.
  • System Master Data management - Data Gathering / Compilation / Updating / Finalization
  • Performs gap analysis to identify opportunities for process improvement or management control of work flow
  • Technical Support – providing guide Individual employee upon solution provided by HQ

Qualifications

  • Bachelor Degree
  • Communication skills – written, presentation skills, etc.
  • Managing internal tasks and report to relevant member
  • Strong problem-finding skills
  • Must have an experience in end-user support
  • Ability to multi-task and deliver work under tight deadlines is essential

Ability to commute:

  • Ridgefield Park, NJ 07660: must be able to commute (Required)

Additional Information


All your information will be kept confidential according to EEO guidelines.

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